Frequently Asked Questions

Last reviewed: 2026-07-22 · Applicable country: India

What is LuckyMeter?

LuckyMeter is an Android activity-rewards app for eligible users in India. It tracks selected walking and driving activity, allows users to collect reward boxes and points under applicable rules, and provides access to supported reward options.

Is LuckyMeter available in India?

Yes, LuckyMeter is available for Android users in India.

How does Walking Mode work?

Walking Mode uses your device's step count to measure eligible walking activity while the mode is enabled. See the Walking Mode page for details.

How does Driving Mode work?

Driving Mode uses location tracking, only while explicitly enabled, to measure eligible driving distance. See the Driving Mode page for details, including safe-driving guidance.

How do I receive reward boxes?

Eligible, validated walking or driving activity builds progress toward a reward box under the app's current rules. See the Reward Boxes page for details.

Are points guaranteed?

No. Points and reward box contents are subject to the app's current rules and are not a fixed, guaranteed amount.

What rewards are available?

LuckyMeter's Rewards Store is powered by Xoxoday. Available rewards can change, so check the app for current options.

My voucher or gift card didn't arrive, or the code isn't working — what do I do?

Rewards are issued by Xoxoday, our rewards-store partner. First, check your order history in the app — you can resend the voucher email yourself from there. If that doesn't resolve it, or the code you received doesn't work, contact Xoxoday support directly at cs@xoxoday.com with your order details. Xoxoday's first response is within 4 business hours, and voucher issues typically take 3-7 business days to resolve depending on the vendor.

Can I extend an expired gift card, or cancel one I've already redeemed?

No. As a rule, an expired gift card's validity cannot be extended, and a gift card cannot be cancelled once it has been issued. Exceptions are only possible by request to the specific vendor and are not guaranteed. Check the expiry date before redeeming, and use the voucher promptly once received.

My merchandise reward arrived damaged, wrong, or never arrived — what do I do?

Contact Xoxoday support at cs@xoxoday.com with your order details. Xoxoday will check with the vendor on your behalf and work to resolve it.

Why were my steps or distance not counted?

Common reasons include the relevant mode not being enabled, missing permissions, weak signal or motion data, or activity not passing validation. See the Walking Mode and Driving Mode pages for details.

Does LuckyMeter track my location?

Location is only tracked when Driving Mode is explicitly enabled. LuckyMeter does not collect location data for walking or step-tracking features. See our Privacy Policy for full details.

Is LuckyMeter free to download?

Yes, LuckyMeter is free to download from Google Play.

How do I delete my account?

You can request account deletion using the Delete Account page, without needing to open the app.

How do I contact support?

You can reach support through the Contact or Customer Service pages.

More detail: How It Works, Walking Mode, Driving Mode, Points & Rewards.