Frequently Asked Questions

Last reviewed: 2026-07-22 · Applicable country: India

What is LuckyMeter?

LuckyMeter is an Android activity-rewards app for eligible users in India. It tracks selected walking and driving activity, allows users to collect reward boxes and points under applicable rules, and provides access to supported reward options.

Is LuckyMeter available in India?

Yes, LuckyMeter is available for Android users in India.

How does Walking Mode work?

Walking Mode uses your device's step count to measure eligible walking activity while the mode is enabled. See the Walking Mode page for details.

How does Driving Mode work?

Driving Mode (called Drive in the app) uses your phone's location to measure eligible driving distance. Auto mode, the default, also uses location while your phone's Location is on. See the Driving Mode page for details, including safe-driving guidance.

How do I receive reward boxes?

Eligible, validated walking or driving activity builds progress toward a reward box under the app's current rules. See the Reward Boxes page for details.

What does Auto mode do?

Auto is the default mode. Only one activity source counts at a time: while your phone's GPS (Location) is on, Auto counts driving distance (like Drive mode); while GPS is off, it counts steps (like Walk mode). A phone that has only network location counts as GPS off, so Auto counts steps. Walk mode counts steps only, and Drive mode counts distance only.

How many reward boxes can I earn per day?

100 steps or 1 km of driving distance earns 1 normal box. Steps and distance fill one shared pool, and you can earn at most 200 normal boxes per day. Each activity day resets at 3:00 AM India Standard Time (IST), not at midnight.

Can I use more than one account?

No. Fake or duplicate accounts may be banned and lose their points.

Are points guaranteed?

No. Points and reward box contents are subject to the app's current rules and are not a fixed, guaranteed amount.

What rewards are available?

LuckyMeter's Rewards Store is powered by Xoxoday. Available rewards can change, so check the app for current options.

My voucher or gift card didn't arrive, or the code isn't working — what do I do?

Rewards are issued by Xoxoday, our rewards-store partner. First, check your order history in the app — you can resend the voucher email yourself from there. If that doesn't resolve it, or the code you received doesn't work, contact Xoxoday support directly at cs@xoxoday.com with your order details. Xoxoday's first response is within 4 business hours, and voucher issues typically take 3-7 business days to resolve depending on the vendor.

Can I extend an expired gift card, or cancel one I've already redeemed?

No. As a rule, an expired gift card's validity cannot be extended, and a gift card cannot be cancelled once it has been issued. Exceptions are only possible by request to the specific vendor and are not guaranteed. Check the expiry date before redeeming, and use the voucher promptly once received.

My merchandise reward arrived damaged, wrong, or never arrived — what do I do?

Contact Xoxoday support at cs@xoxoday.com with your order details. Xoxoday will check with the vendor on your behalf and work to resolve it.

Why were my steps or distance not counted?

Common reasons include the relevant mode not being enabled, missing permissions, GPS being off (in Auto, GPS off means steps count, not distance), weak signal or motion data, the app being stopped by the system, or activity not passing validation. See the Walking Mode and Driving Mode pages for details.

What should I do if counting stops?

The app tells you when counting has stopped and how to fix it. Tap the card on the Home screen to restart counting. In the latest version of the Android app you can also open your profile, go to Tracking and tap Restart counting; this restarts counting and keeps your totals. If GPS is off, the app asks you to turn on GPS or high-accuracy location, and tapping the prompt opens the system dialog and then Location settings. If your phone or Android restarted the app in the background, open LuckyMeter to resume counting.

Do I have to update the app?

Sometimes. LuckyMeter may require you to update to the latest version before you can keep using the app. Update from Google Play when the app asks.

Does LuckyMeter track my location?

Walk mode does not use location. When your phone's Location is on and you use Auto (the default) or Drive mode, LuckyMeter uses your phone's location, processed on your device, to measure driving distance. You can turn Location off at any time in your device settings. See our Privacy Policy for full details, including how long data is kept.

Is LuckyMeter free to download?

Yes, LuckyMeter is free to download from Google Play.

How do I delete my account?

You can request account deletion using the Delete Account page, without needing to open the app.

How do I contact support?

You can reach support through the Contact or Customer Service pages.

More detail: How It Works, Walking Mode, Driving Mode, Points & Rewards.